I've been a Prusa customer for several years. I have previously placed several orders for MK3/4 printers and such for delivery by FedEx and they have been delivered without incident (well, slowly, but everything arrived in expected condition).

I ordered two enclosures from Prusa right before the tariff nonsense hit. Terrible timing, I know, but I figured we'd work out whatever additional costs were required and move on.

$1,200 of stuff left Prusa on time and made way to Memphis, Tennessee, where they... stopped. A week went by with no updates.

I opened support tickets to ask about the status of my $1,200 of Prusa parts. The support tickets were closed without comment.

I called FedEx, traversed the automated system and an unhelpful CSR, and spoke with a customer service rep who said that they're waiting for "a form" ... from me... but they never notified me... and there's no indication of "the form" being needed anywhere on the tracking pages... and they couldn't even tell me which "form" I needed. They promised to email me "the form" and disconnected me. No form arrived.

I called back today and spent 30 minutes going through the exact same process before I reached a specialist who also offered to email me "the form." I insisted that she actually remain on the line with me until I got "the form." Like magic, "the form" arrived almost immediately.

"The form" turns out to be Department of Homeland Security / U.S. Customs and Border Protection (CBP) Form 1651-0064: Create/Update Importer Identity Form. Notably, "the form" indicates its expiration date of 08/31/2024.

"The form" is mostly for professional import businesses, but, apparently, it also has a few fields for individuals. I read all the instructions and filled it out as completely as I could - basically: name, SSN, phone number, mailing address, email address, and the fact that I am an individual and not a business, and... that's it. 90% of the the form was blank when I submitted it.

I guess we'll see what happens next. I don't know when I'll get my $1,200 of stuff, I don't know if I'll get my $1,200 of stuff, I don't know what condition it will be in after this ordeal, and I don't know how tariffs will factor into this process.

So just a heads-up - at present, shipping 3D-printer-related stuff to the U.S. from overseas is totally fucked. And I don't just mean tariffs, I mean the process itself is an enormous clusterfuck. Caveat printor.